GIVE+ FREQUENTLY ASKED QUESTIONS

 

  • How do automated contributions work?

              You select a payment method, start date, frequency and contribution amount.  On the scheduled date(s), donations will be processed and                     deposited into the church bank account.

 

  • When will my contributions be processed?

              Your contribution will be processed on the date(s) you authorize.

 

  • What can I use to show I made a donation?

              The itemized list of electronic transactions that appear on your bank or credit card statement can be used as proof of your donation.

 

  • Will I receive a receipt?

              Yes.  You will receive a receipt via email, and you will also be able to view transactions in your giving history.  Guest donors will receive a receipt if they choose to enter their email address when completing a donation.

 

  • How can I participate in the offering during service?

             Either write “I give electronically” on the outside of the Offering envelope or contact the church office and request an “I give electronically”                   card to drop into the offering basket.

 

  • How safe is electronic giving?

            Vanco Payment Solutions (our processing company) meets or exceeds all industry standards to safeguard your data.  To help ensure your                  data stays safe, Vanco leverages technology such as tokenizing card data and encrypting sensitive information for transmission and storage.

 

  • Can I cancel or place a hold on my donation?

            You can cancel or suspend donations by going online and signing into your account.  You should also contact the church office to provide                    backup of your action.

 

  • What payment methods can I use to donate?

           Donations can be made with all major debit/credit cards currently accepted by GCCC.  You can also give or pay using your checking or              savings     account.  If using your checking or saving account please contact the church office to complete and Authorization Form with needed account information.

 

  • Is the church charged fees for processing online giving?

             Yes, the church is charged fees for all transactions processed online.  We recommend you choose the option of adding 2.75% to your contribution to help offset the fees paid by the church.